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Customer Services Standards

Customer Service Standards - Stoke –on Trent Museums

We want visitors to enjoy using our museums and work hard to ensure that we offer the highest possible standards. We have developed the following service standards to show you what you can expect.

  1. We will provide all our customers with a warm and courteous welcome.

  1. We will promote the services our museums and galleries have to offer to all our customers.

  1. We will provide a prompt and helpful response to all enquiries

  1. We will ensure information in our museums is well presented, accurate, up to date and addresses our customers’ needs.

  1. We will ensure our museums and exhibitions are safe, clean, well presented and well maintained at all times.

  1. We will provide museums and collections which are engaging, fun and accessible for all.