Planning Your Visit During Covid 19
In line with national guidelines we are currently closed. We will be open for pre-booked visits from Tuesday 18th May and you can call us on 01782 237777 to book a visit. This page gives information on how to plan and book your visit.
Visiting Gladstone Pottery Museum is now different as we have put in place new measures to keep our visitors safe.
Pre-booking is essential to visit the museum. We will have a limited number of time slots available each day. Please call us on 01782 237777 to book, pay for and secure your time slot. If you haven’t booked a time slot you will not be able to visit the museum. We can only accept bookings up to one week in advance of your visit.
Please arrive on time for your booked slot, if you are late we may not be able to accommodate you.
All visitors will be required to leave their details for the NHS Test and Trace system. Contact details will only be kept for the required time period.
We can only accept bookings from groups of up to 6 or two households visiting together.
Entry is via the Gladstone Shop. All visitors are required to wear a face covering throughout their visit to the museum. If you have a medical exemption to wearing a mask or face covering please let our staff know.
On arrival you will be welcomed by a member of staff who can answer any questions that you might have about your visit.
There are hand sanitising stations available when you arrive and also around the site.
At the Museum
As we are limiting the number of visitors on site at any one time you may be asked to wait before entering the museum or café.
Please use contactless card payments where possible for café and shop purchases.
Please observe the signage that you will see around the museum and maintain social distancing measures at all times during your visit. You will be following a self guided tour around the site and your visitor map and signage will tell you where to go.
Please be aware that there is less seating available around the museum than usual.
We apologise that some areas are closed due to their unsuitability for social distancing and some areas will have limited access.
Demonstrations are still taking place with and screens have been fitted in these areas. Please be patient if a demonstration is in progress, follow the signage and observe the 2m social distancing as indicated.
Unfortunately there are no have-a-go activities to throw pots, make bone china flowers or decorate pottery at present. You can purchase pottery to paint at home and air-drying clay in our shop
For your safety we have had to remove our interactive displays, please respect any signage and avoid touching those that we have been unable to remove.
The Gladstone Café is open with a limited menu, table service, take away and a safer amount of seating.
If you have a Gladstone Annual Pass we will extend the expiry date of your pass to cover the time when we were closed. You will still need to pre-book your visit by calling us and we will exchange your old card for a new one with an amended expiry date when you visit.