Planning Your Visit During Covid 19
Pre-booking your visit is advised. To book a visit please call us on 01782 237777. Our phone lines are open 10am – 4pm, Tuesdays to Saturdays. If the line is engaged you will be directed to our answerphone, please leave a message and we will get back to you as soon as we can.
This page gives information on how to plan and book your visit.
Visiting Gladstone Pottery Museum is still a little different as we have retained many measures to keep our visitors safe.
Pre-booking is advised. Please call us on 01782 237777 to book, pay for and secure your time slot.
Please arrive on time for your booked slot.
We will retain the NHS Test & Trace QR code check-in. Contact details will only be kept for the required time period.
Entry is via the Gladstone Shop. We recommend that visitors wear a face covering throughout their visit to the museum unless exempt.
On arrival you will be welcomed by a member of staff who can answer any questions that you might have about your visit.
There are hand sanitising stations available when you arrive and also around the site.
At the Museum
Please use contactless card payments where possible for café and shop purchases.
Please observe the signage that you will see around the museum and we recommend maintaining social distancing measures during your visit. You will be following a self guided tour around the site and your visitor map and signage will tell you where to go.
Please be aware that there is less seating available around the museum than usual.
Demonstrations are still taking place with and screens have been fitted in these areas. Please be patient if a demonstration is in progress, follow the signage and we recommend that you observe social distancing.
Unfortunately there are no have-a-go activities to throw pots, make bone china flowers or decorate pottery at present. You can purchase pottery to paint at home and air-drying clay in our shop
For your safety we have removed our interactive displays, please respect any signage and avoid touching those that we have been unable to remove.
The Gladstone Café is open with a limited menu, table service, take away and a safer amount of seating.
If you have a Gladstone Annual Pass we will extend the expiry date of your pass to cover the time when we were closed. We recommend pre-booking your visit by calling us and we will exchange your old card for a new one with an amended expiry date when you visit.