Accessibility Guide

[Download this page as a PDF]

At The Potteries Museum & Art Gallery we have the Government guidelines in place to keep our visitors and staff safe during the pandemic – Find out more here.

The Potteries Museum & Art Gallery is fully wheelchair and push chair accessible, as we are a step-free site.

Nearest parking can be found using Google Maps [External Link]

During the building works for the Spitfire Gallery we recommend blue badge holders use spaces in Albion Street (ST1 1QF), where there is a disabled bay and on-street bays which are free to badge holders. There are also bays in Bethesda Street (ST1 3BP).

The Museum is sectioned into 3 floor levels. You can view a floorplan of the Museum here [PDF]

Guide Dogs Welcome

Manual wheelchairs are available on request which visitors may borrow during their visit. Please note that due to current government guidelines this option may not be available.

The Museum supports and accepts all guide dogs with water bowls available from the café on request.

The main entrance is located on ground floor which leads to The Anglo-Saxon Kingdom of Mercia Gallery following through to Natural Science, Archaeology and Local History Galleries.

The Anglo-Saxon Kingdom of Mercia Gallery, which contains the Staffordshire Hoard, has a small stage area with seating and a display fire pit. This can be accessed via an accessible ramp.  

Anglo-Saxon Kingdom of Mercia Ramp Access

The Ceramics Gallery, Design Gallery and Art Gallery are located on the first floor which can be accessed via wheelchair/pushchair friendly elevator that is found on the right-hand side of the foyer next to the stairs. (Dimensions of elevator-H200cm W79cm)

Hearing Loop available

The Café and School Space are located on the lower ground floor which is also accessible via the same elevator.

Our temporary Café is located on the ground floor. (Dimensions of counter- H91cm)

The Museum’s reception area has a fully function hearing loop as well as the theatre when in use.

All three floors have automated doors as well as adequate seating right the way through. (Dimensions of automated doors- H199cm W130cm)   

Baby changing facilities are available inside the Museum on both the ground and lower ground floors.

The nearest Changing Places toilet is at Hanley Bus Station. These are fully accessible toilets designed with generous space and equipment.

Accessible toilets can be found on both the ground floor and lower ground floor. The toilets require a radar key however; the Museum also has a set of radar keys that can be used in emergencies.

Radar Key required

We have a very friendly front of house team who are happy to answer any questions and provide information.

Museum Visitor Assistants

If you are looking for a quieter time to visit the Museum we suggest a term time weekday or Sunday afternoon. Please feel free to call the Museum on the day of your visit where we can update you on how busy the Museum is and if we have any coach parties or school groups visiting.

Red-necked Wallaby

At the Museum our Natural Science Gallery is also a sensory gallery. An immersive soundscape flows through the Gallery, bringing our Moorland, Woodland and Wetland areas to life with the sounds of rustling leaves, babbling water and birdsong. There are games and activities for children to play and even the chance to find out what a fox smells like!

As well as areas within the galleries, we have a Secret Garden where visitors can sit and enjoy the garden space which includes locally crafted works of art.

Secret Garden

If you would like to familiarise yourself before a visit to the Museum have a look at our Virtual Gallery Tour.

Here are some visual images of the Museum to familiarise yourself with before your visit.