Museum Closed

Following the government’s latest announcement the museum will temporarily close at 5pm on Wednesday 4 November. Our team will be continuing to develop new online events and activities during this period so please visit our website or follow our social media channels for latest information.

In order to safeguard the public and staff we have introduced a few changes to the museum to ensure that we provide a Covid-secure environment.

To comply with social distancing measures and help us manage the number of visitors on-site at any one time we will be asking people to book their visit in advance.

Face Masks must be worn in the museum

All visitors can pre-book a free timed entry by calling 01782 232323. New admission spaces will be released every Monday.

Please only visit with members of your household or support bubble with no more than 6 in a group.

We ask that you arrive ten minutes before your admission time in order to check your booking. You may have to queue outside briefly while your booking is checked. Please have your booking number ready to show our staff at a distance.

You will find hand-sanitising stations throughout the building, which we encourage you to use.

It is a mandatory requirement that all visitors wear a face covering unless exempt, except in our café. Please observe government guidance on social distancing and follow the signage in the museum. We have in place a one-way system and ask that people stick to the left through walkways, on stairways, and in the galleries. Our friendly staff will be on hand to help with any questions you may have.

Hand sanitiser will be available when entering and leaving the museum, on our galleries and within our café area. All toilets and surfaces will be regularly cleaned throughout the day.

maintain a safe distance from other visitors
please sanitise your hands

On entry to the museum you will be greeted by one of our friendly Front of House team who will be able to help you with any enquiries and ensure that you have a wonderful experience while you are with us.

Galleries
All our indoor galleries will be open to the public but please state in advance if you would like to view the Fine Art, Design and Ceramics Galleries on the First Floor.

Families
All our interactives have been taken off display, but there’s still a lot for families to do with trails and interactive family activity bags that bring the collections to life and create a fun adventure around the museum. Explore the galleries with Ozzy taking you on a trail of discovery around the museum.  This new range of packs include exciting trails, puzzles, quizzes an activity to make at home, coloured pencils and a badge for £5. Our popular Ozzy Owl Trail will still be available for £1.50.

Pushchairs and buggies will need to stay with you on your visit please. The museum is fully accessible for prams and buggies and there is a lift available for you to use in your family bubble.

Café
We have temporarily relocated the café to the old Spitfire Gallery on the Ground Floor. Social distancing measures are in place and we will be operating an at-table service. We have a revised seasonal menu that can be found here and we are offering a take-away service. To call and collect please ring 01782 232572 to place your order in advance. Our café staff will then prepare your food and bring to the Foyer area at the time you requested. If possible, we would prefer contactless payment in our café and retail shop. We request that visitors do not eat food in the museum galleries.

please pay by card where possible
please don't touch unless you are buying

Accessibility
If you require a wheelchair please stipulate this when booking. All wheelchairs will be thoroughly sanitised after use.

Support
Like many other attractions, our forced closure has had a big impact on the museum. Visiting the museum is a huge support – but if you’d like to help further why not consider making a donation when you visit. We have a donations box which takes cash and contactless contributions.

NHS Test and Trace
In compliance with government guidelines we will be taking contact details from every visitor for the NHS Test and Trace. This information will be securely stored for 21 days and then destroyed. You can read our Privacy Policy here.

Toilets
Our Foyer toilets will be open with restricted access. They include accessible and baby changing facilities in both male and female toilets. They will be regularly cleaned and sanitised throughout the day.

Feeling Unwell
Please don’t visit the museum if you’re feeling unwell, have a high temperature, persistent cough, loss of taste or smell or awaiting a Covid test result. Face coverings will be mandatory on our galleries unless exempt and protective screens are in place on the main reception desk and café.

Floor Plan
Floor plans will be available when entering the museum and are also available on our website for visitors wishing to familiarise themselves with the building beforehand.